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🛍️ Order Cancellation & Refund Policy
We want you to have a smooth and trustworthy shopping experience with us. Please read our order cancellation and refund policy carefully before placing your order.
📦 Order Cancellation
- You can cancel your order within 2 days (48 hours) of placing it.
- After 2 days, your order may already be in production or shipped, and we won’t be able to cancel it.
- To request a cancellation, please email us at business.vikanya@gmail.com or fill out the cancellation request form on our website through contact us page.
⚠️ Note: Orders cannot be canceled once they have entered production or been shipped.
🔁 Refunds for Defective Products
If you receive a damaged, defective, or incorrect product, we’re happy to offer a replacement or refund.
- You must raise a claim within 8 days after the order has been marked as delivered.
- Please share clear photos of the issue, including the defect, label, and packaging.
- Once approved, we’ll either:
- Send a replacement at no extra cost
- Or issue a full refund to your original payment method
❗ We do not offer refunds or replacements for issues caused by incorrect sizing choices, address mistakes, or customer error.
💡 How to Request a Refund:
- Email us at business.vikanya@gmail.com with your order Info (Date, Which item, Name).
- Attach clear photos of the defective item
- Mention if you’d like a refund or replacement
📝 Important Notes:
- Refunds typically take 3–7 business days to appear in your account after approval.
- We reserve the right to deny claims that do not meet our refund criteria.
Need help? Contact our support team anytime at business.vikanya@gmail.com – we’re here to assist you.